Customer Service Call Centers Improved with Big Data
The customer service call is often a less than satisfying experience. First there’s navigating through the inflexible voice mail tree. This is followed by impatient waiting on hold until a call service representative answers. The customer, who is stressed by the problem that has prompted his call as well as the voice mail routing and […]
Control Your Data, Enhance Your Productivity, and Save Money With Cloud Computing
Technology is a jumble of burden and ease. On one hand, businesses can automate most tasks, easily handle massive amounts of data, and deliver exceptional customer service instantaneously. On the other hand, the burden of maintaining, upgrading, and implementing all this technology is taxing companies of capital and limited resources. But cloud computing not only makes your […]
Consider Colocation for Server Hosting to Simplify Your Business
Although it is possible to house your own hardware and servers successfully, there is a viable alternative in colocation that you should consider to keep your business simple and straightforward. When housing your own hardware, you can take your own measures until you are satisfied, but high-quality colocation providers for server hosting can satisfy or exceed your […]
Cloud Computing: When Disaster Strikes
Cloud computing has had some misconceptions through 2014 that have snowballed to a point where people stop using this solution. Despite the Apple iCloud scare this year, everyone has to keep in mind no technology is perfect if it’s not used correctly. In the case of any security concerns, it’s all in how you monitor the […]
Cloud Computing and the Two-Step Authentication Process: Does it Solve All Security Issues?
Cloud computing has been back in the news lately with the iCloud security breach and Apple attempting to find ways to repair the situation. What we don’t hear enough about is how secure the cloud is in comparison to all other options out there. It’s still the safest, especially when the cheaper alternatives of Google […]
Cloud Computing and the Data Center Transformation
The future is amazing, especially when it comes to IT. Technology is moving faster than ever and huge innovations will continue to occur over the next decade. Data centers are demanding more and more power to run our IT systems. As the shift from in-house systems to cloud computing continues, data centers are going to have to […]
Clearing Up Misconceptions of Big Data
Big Data is one of the most buzz-worthy fields in tech. Its name is simple but it conveys a huge tidal wave of information and can even sound intimidating. From the IT management perspective, it is becoming one of the most important issues of training and technology on the horizon; the people who can master its […]
Choosing An Email Spam Filter
If you have an email inbox, it’s critical you use a spam filter to sift through the countless junk emails you get each day. Spam mail is not only time consuming. It can also bring in malware, phishing software and viruses. Spam filters are software used to scan emails to determine whether of not they’re spam. Before […]
Business Continuity Requires Disaster Recovery Planning
Many companies don’t recognize that unprotected software and data can be a significant threat to their future. Data backup protects not just a company’s proprietary information, but also that of its vendors, partners and customers. A Disaster Recovery Plan will help maintain business continuity in the face of an attack, and help them recover faster […]
Business Continuity: 3 Things to Consider
Business continuity isn’t necessarily something you think about every day, but it’s actually very important. In fact, your company’s ability to maintain continuity during an emergency could be the deciding factor in the success or failure of your business. Here are three things you should consider when it comes to preparing and maintaining continuity. Preparedness The […]
